FAQs and Troubleshooting

Can I send SMS Internationally

We allow our customers the option to send SMS internationally, but it is worth considering that each country has their own rules and regulations when it comes to sending SMS. If you’re looking to send SMS to another country, please feel free to get in touch and we can advise you on the rates and the regulations that are required to successfully send SMS to any country. Rates vary when sending SMS internationally, some countries are cheaper and some are more expensive, these rates are set by th

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Sender ID's and Message Branding

Is it possible to brand your message and set your own Sender ID?

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How Do I Add Credits?

Need to top up? This guide will talk you through how to add more credits to your account

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How Much Does it Cost?

Want to know how cheap it is to send your SMS campaign? All is explained in this guide

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How do I Change my Password

Forgotten your password? This guide will help you to reset your password and get you back into your account in minutes

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Registering Your Mobile Number as a Sender ID

A simple guide on how to verify your mobile number as your sender ID

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Navigation Menu Changes

A simple overview of the changes to the navigation menu within the VoodooSMS dashboard

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Using Unicode

Describe how users can use Unicode in their campaigns

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SMS Status Terminology

A guide on what your message status means

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How to Use Emojis

How to access the emoji selection on your computer

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