KnowledgeBase FAQs and Troubleshooting

How do I Change my Password

How do I Change my Password

We all know that everything we do nowadays requires a password, a PIN or a scan of a fingerprint to get access to your information. We also know that it can be very difficult to remember all these passwords, so we’ve created this guide to help you retrieve your password if you forget it!

On the login page, click on the Forgotten Password link, highlighted here in red.

The next page will ask you to enter your username and your email address, and also to tick the Captcha box:

Once you have input your credentials and hit submit, an email will be sent to your email address with instructions on how to reset your password

Simply click on the link and you will be taken to the next page and be asked to answer your security question

Once you have answered the question and hit Next, you will be taken to a new page and be prompted to input a new password, completing the reset process

If you need any help in resetting your password then please don’t hesitate to get in touch and we’ll be happy to help.

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