A CSR policy defines how a business regulates itself in order to ensure that its activities have an overall positive impact on society. It tries to ensure that a company is working ethically. Businesses should meet and ideally exceed the requirements of any relevant legislation. Should legislation not exist for a company’s sphere of operations, the company should endeavour to follow best practices anyway.
At VOODOO® we believe CSR is not virtue signalling. Instead, we believe it should affect every aspect of our work, forming a social pact with all of our stakeholders, and we are committed to ensuring that all business undertakings are conducted as ethically as is possible. The policy below sets out how we aim to achieve this.
The VOODOO® platform allows you to send and receive SMS (text messages) via our cloud-based portal or via integrating with our API. Our solution is built and managed in-house by an experienced development team. Security is key to the platform and we are accredited to both ISO27001 & ISO9001 (UKAS) standards.
Starting as two guys working in a small, shared office space in 2013, we opened our fourth office in 2020. We currently employ 20 people and are now one of the largest independents in our sector, but have managed to ensure we have retained our core values: passion for customer service, security, and great value.
We serve over 12,000 businesses in the UK, handling tens of millions of SMS each month. Our high Service Level Agreements, competitive pricing and our assurance of direct routes mean that we never compromise on quality.
To maintain staff commitment and productivity, a good working environment is essential. We achieve this through:
Looking after our customers so they come away with a lasting, positive impression of our business is crucial. It makes good commercial sense too, as it is much easier to retain a happy customer than to attract a new one. So, how do we do this?
We are all only as strong as our weakest link. We feel a corporate responsibility to ensure, where possible, to engage only with companies that share our ethical values and standards. And we see our supplier relationships as long-term partnerships. In the simplest terms, be good to each other.
At VOODOO®, we believe that the world is one giant community. As a business, we want to do our bit to support this community, as some members may need more support than others. Examples of our engagement include:
It is important to commit to reducing the environmental impact that our business activities may have. We promote this by:
We will report publicly on our progress against these goals annually.
We will conduct quarterly internal senior reviews.