Voodoo SMS has a free Zendesk app which has the ability to perform various actions when text messages have been sent.
When your customer raises a support ticket you will have the option to Respond to urgent enquiries faster via SMS by integrating Zendesk with your Voodoo SMS account and allow Zendesk to send SMS messages directly to the customer's phone, from there they can respond to the text, and they won't need to log in to their account or check their emails.
Here're some benefits and how the proprietary Voodoo SMS Extension can revolutionize your customer service system
Customizable and automated ticket management
White label web interface for your branding
Multiple support streams, such as, email, web, phone, chat
Rich reporting and comprehensive analytics
Setting up predefined responses to queries
Analysing your responses with built-in reporting
Have a Voodoo SMS Account?
Generated an API key
Purchased a Virtual Mobile Number
Create Your Zendesk Login API
Zendesk Install & integration
Choose Your triggers
Set up your triggers
Set up your pre-defined messages
Resolve urgent enquiries faster
Provide a higher level of customer support.
Simple and easy to use
Comprehensive custom reports, and flexible data visualizations
Cost effective free app no hidden charges