3 minute read
Aug 19, 2020
We’ve been very fortunate that Coronavirus did not impact our ability to provide world-class support to our customers. We have remained fully operational during the pandemic, but we are happy to announce that we are back in our offices and are operating as usual. You can still contact us 24/7 for any support you may need. We would like to thank our customers for their patience and support during this pandemic.
We’ve listened to our customers and brought webhooks to our portal. Webhooks send data to an end point (such as your internal Customer Relationship Management (CRM) system), this data can then be manipulated by the user. Our current webhook will allow you to see the delivery status of your send in almost real time. You can then use this information with your CRM, for example to update customer account status. We are working on adding more webhooks in the future, but if there is a webhook you need, please contact our support team by emailing your request to firstname.lastname@example.org
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As businesses reopen, SMS communication is more important than ever. No matter if you are manufacturing or marketing, your employees will need to hear from you.
Your employees need to be kept informed about changes to your business, such as social distancing rules, required PPE, shift rotas and changes. You may need to arrange a phased return to work schedule, using SMS will help prevent any confusion among staff. SMS has a 98% open rate, compared with just 20% for email. SMS are also opened and replied to quicker than email, 90 seconds compared with 90 minutes for email. Coronavirus updates are vital and can change quickly, which is why your business should use SMS for your employees returning to work.
A survey carried out by Sport England shows that 84% of those with a gym membership would like to continue using the gym when they reopen. 27% of people who did not already have a gym membership, said it was likely they would sign up for a membership after lockdown. As the research suggests, gyms are still in demand. So what does this have to do with SMS? Well, we have some ideas on how your gym/leisure business can use SMS post lockdown:
As lockdown eases and your staff and customers return, it is important to be prepared and provide great communication to keep everyone safe and healthy.
If you send SMS marketing campaigns, it is important to ensure that your sends are GDPR compliant. Here are some tips to help: